Customereye

Coffee Direct

Food & Beveragewww.coffee-direct.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

60 reviews over 4,187 days (about 0.4 per month). Busiest month: 8% of reviews. Languages: en 100%.

Overall Score

45/100
Short observation window (4187 days)
3.38 ★ average rating · 60 reviews
45/100 from 60 reviews over 3 months, limited confidence. trend not shown: window under six months.

Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,979 ranked companies · benchmark 15 Oct 2026

Score

44.9

Industry average 61.8

16.9 below average

Rating

3.38

Industry average 4.22

0.84 below average

Reply rate

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Industry average 32.8%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2595of 2979 ranked in Food & Beverage
Top 87% · Bottom Tier
#1 (best)#2979 (worst)
#2593Peer
#2594Peer
#2595This company
#2596Peer
#2597Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

65% of reviews positive, 33% negative

65%
positive
  • Positive65%
  • Neutral2%
  • Negative33%

Sentiment Balance

Covering March 2023 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Pricing
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Delivery Shipping
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Product Quality
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Loyalty
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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