Customereye

City Lit

Schools & Academic Education • United Kingdomwww.citylit.ac.uk

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 784 days (about 23 per month). Busiest month: 47% of reviews.

Overall Score

69/100
4.54 ★ average rating · 600 reviews
69/100 from 600 reviews over 21 months, high confidence.

Schools & Academic Education average: score 68.1, rating 4.53 stars, reply rate 38.3%, over 1,427 ranked companies · benchmark 9 Oct 2026

Score

68.8

Industry average 68.1

0.7 above average

Rating

4.54

Industry average 4.53

in line with average

Reply rate

—

Industry average 38.3%

not measured

Competitive Performance Rank

Among ranked Schools & Academic Education companies

#711of 1427 ranked in Schools & Academic Education
Top 50% · Upper Halfup 3 from last month
#1 (best)#1427 (worst)
#709Peer
#710Peer
#711This company
#712Peer
#713Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

83% of reviews positive, 15% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering July 2024 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Loyalty
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Customer Support
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Communication
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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