Home & Living • United Kingdomwww.chesterfields.co.uk
Review data last updated .
Based on public reviews and response behavior.
1,304 days of reviews, with a sparse monthly review flow. Busiest month: 11% of reviews. Languages: en 100%.
Home & Living average: score 66.9, rating 4.38 stars, reply rate 43.9%, over 5,922 ranked companies · benchmark 3 Nov 2026
Score
55.8
Industry average 66.9
11.1 below average
Rating
3.41
Industry average 4.38
0.97 below average
Reply rate
—
Industry average 43.9%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 35% negative
Covering November 2024, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,922 ranked companies in Home & Living (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.202 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.409). Review the worst months in the trend data to identify specific operational or product issues.
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