Customereye

EDF Heat Pumps

Construction & Industrialwww.cbheating.co.uk

Review data last updated .

Based on public reviews and response behavior.

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154 reviews over 363 days (about 13 per month). Busiest month: 25% of reviews. Languages: en 100%.

Overall Score

88/100
4.14 ★ average rating · 154 reviews
88/100 from 154 reviews over 12 months, moderate confidence.

Construction & Industrial average: score 65.0, rating 4.53 stars, reply rate 45.8%, over 1,620 ranked companies · benchmark 6 Oct 2026

Score

87.5

Industry average 65.0

22.5 above average

Rating

4.14

Industry average 4.53

0.39 below average

Reply rate

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Industry average 45.8%

not measured

Competitive Performance Rank

Among ranked Construction & Industrial companies

#115of 1620 ranked in Construction & Industrial
Top 7% · Top Tier
#1 (best)#1620 (worst)
#113Peer
#114Peer
#115This company
#116Peer
#117Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

81% of reviews positive, 19% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering September 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Loyalty
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Delivery Shipping
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Value For Money
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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