caseable

General Retail & Marketplaces • Germanywww.caseable.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

+8.3 vs. last month3.12 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#330of 359

Top 92% · Bottom Tier

#1 (best)#359 (worst)

#328Peer

#329Peer

#330This company

#331Peer

#332Peer

Overall Customer Sentiment

Below Average

49% of reviews positive, 49% negative

49%

positive

Positive49%
Neutral2%
Negative49%

Sentiment Balance

Covering August 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

27.5%

Product Quality

14.5%

Customer Support

10.5%

Loyalty

10.4%

Communication

10.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 27.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100

69/100

signal score

•Built from a negative-review share of 42.3% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

41.8%

4★

7.5%

3★

8.5%

2★

5.0%

1★

37.2%

Based on 600 analyzed reviews. Sentiment is slipping: 18.2% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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