Customereye

I Love Jewelry

General Retail & Marketplaces • United Statesshopilovejewelry.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

37/100
2.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#331of 359
Top 92% · Bottom Tier
#1 (best)#359 (worst)
#329Peer
#330Peer
#331This company
#332Peer
#333Peer

Overall Customer Sentiment

Below Average

50% of reviews positive, 49% negative

50%
positive
  • Positive50%
  • Neutral1%
  • Negative49%

Sentiment Balance

Covering December 2022 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2022.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.3%
Communication
13.2%
Product Quality
11.9%
Loyalty
11.5%
Customer Support
11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 27.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH67/100
67/100
signal score
  • Built from a negative-review share of 46.7% across this company's analyzed reviews.
  • 19 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.7avg rating
5
34.0%
4
4.8%
3
7.5%
2
8.7%
1
45.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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