5th & Baldwin

General Retail & Marketplaces • Canadashopbaldwin.co

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

2.94 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#332of 359

Top 92% · Bottom Tier

#1 (best)#359 (worst)

#330Peer

#331Peer

#332This company

#333Peer

#334Peer

Overall Customer Sentiment

Below Average

48% of reviews positive, 50% negative

48%

positive

Positive48%
Neutral2%
Negative50%

Sentiment Balance

Covering June 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 573 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

27.1%

Onboarding

16.4%

Communication

10.3%

Response Speed

10.3%

Pricing

9.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 27.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH75/100

75/100

signal score

•Built from a negative-review share of 57.3% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

40.0%

4★

7.0%

3★

4.7%

2★

3.7%

1★

44.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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