CarHop Auto Sales & Finance

Automotive & Mobility • United Stateswww.carhop.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

3.95 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#145of 265

Top 55% · Mid Pack

#1 (best)#265 (worst)

#143Peer

#144Peer

#145This company

#146Peer

#147Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 24% negative

76%

positive

Positive76%
Neutral1%
Negative24%

Sentiment Balance

Covering December 2023 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 561 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.5%

Product Quality

19.8%

Loyalty

15.5%

Pricing

9.5%

Problem Resolution

8.8%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 9.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 29.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

63.8%

4★

9.2%

3★

3.8%

2★

4.2%

1★

19.0%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 60.0% in the three months before that.

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