CarDelMar

Flight & Hotel Booking • United Stateswww.cardelmar.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

3.37 ★ average rating · 355 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#213of 225

Top 95% · Bottom Tier

#1 (best)#225 (worst)

#211Peer

#212Peer

#213This company

#214Peer

#215Peer

Overall Customer Sentiment

Below Average

47% of reviews positive, 51% negative

47%

positive

Positive47%
Neutral3%
Negative51%

Sentiment Balance

Covering October 2020 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 289 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.9%

Pricing

16.1%

Loyalty

15.5%

Problem Resolution

9.8%

Product Quality

8.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 16.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 55.3% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

38.3%

4★

20.3%

3★

9.3%

2★

4.8%

1★

27.3%

Based on 355 analyzed reviews. Sentiment is holding steady: 25.0% of reviews in the last three months were positive, compared with 28.6% in the three months before that.

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