Customereye

BrightMinds

Entertainment & Events • United Kingdomwww.brightminds.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

52/100
−2.9 vs. last month4.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#174of 322
Top 54% · Mid Pack
#1 (best)#322 (worst)
#172Peer
#173Peer
#174This company
#175Peer
#176Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering November 2024 — 44 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
26.9%
Product Quality
18.0%
Response Speed
17.2%
Customer Support
10.5%
Loyalty
7.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 4.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 28.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
84.5%
4
6.8%
3
3.2%
2
1.7%
1
3.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.6% of reviews in the last three months were positive, compared with 94.9% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis