Brandbassador

Software & Web Services • United Kingdomwww.brandbassador.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

71/100

−53.8 vs. last month4.80 ★ average rating · 1,150 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#10of 363

Top 3% · Top Tier

#1 (best)#363 (worst)

#8Peer

#9Peer

#10This company

#11Peer

#12Peer

Overall Customer Sentiment

Category Leader

90% of reviews positive, 9% negative

90%

positive

Positive90%
Neutral1%
Negative9%

Sentiment Balance

Covering April 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,132 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

29.7%

Product Quality

28.7%

Customer Support

12.7%

Loyalty

8.4%

Pricing

6.8%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW9/100

9/100

signal score

•Built from a negative-review share of 8.8% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

86.3%

4★

10.3%

3★

1.9%

2★

0.4%

1★

1.0%

Based on 1,150 analyzed reviews. Sentiment is holding steady: 95.9% of reviews in the last three months were positive, compared with 98.4% in the three months before that.

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