Black Rifle Coffee

Food & Beverage • United Stateswww.blackriflecoffee.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−10.7 vs. last month4.12 ★ average rating · 1,109 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#407of 551

Top 74% · Mid Pack

#1 (best)#551 (worst)

#405Peer

#406Peer

#407This company

#408Peer

#409Peer

Overall Customer Sentiment

Mid Pack

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral2%
Negative21%

Sentiment Balance

Covering May 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,079 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing

28.7%

Product Quality

14.8%

Customer Support

13.5%

Delivery Shipping

11.8%

Loyalty

10.1%

Most feedback concerns Pricing.

The most common complaint theme is Communication, making up 4.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100

41/100

signal score

•Built from a negative-review share of 20.7% across this company's analyzed reviews.
•18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

72.9%

4★

3.6%

3★

2.7%

2★

4.1%

1★

16.7%

Based on 1,109 analyzed reviews. Sentiment is holding steady: 88.3% of reviews in the last three months were positive, compared with 90.1% in the three months before that.

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