BB Wheels

Auto Parts & Accessories • United Stateswww.bbwheelsonline.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

65/100

+40.0 vs. last month4.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#18of 148

Top 12% · Top Tier

#1 (best)#148 (worst)

#16Peer

#17Peer

#18This company

#19Peer

#20Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 21% negative

78%

positive

Positive78%
Neutral1%
Negative21%

Sentiment Balance

Covering October 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 588 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

19.4%

Customer Support

14.4%

Response Speed

14.2%

Product Quality

13.1%

Pricing

9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

80.2%

4★

6.0%

3★

1.2%

2★

0.7%

1★

12.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 80.0% of reviews in the last three months were positive, compared with 81.5% in the three months before that.

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