Customereye

Bannerbuzz

Printing & Signage • United Stateswww.bannerbuzz.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

38/100
−37.9 vs. last month3.25 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Printing & Signage companies

#230of 232
Top 99% · Bottom Tier
#1 (best)#232 (worst)
#228Peer
#229Peer
#230This company
#231Peer
#232Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 44% negative

55%
positive
  • Positive55%
  • Neutral2%
  • Negative44%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.8%
Product Quality
14.6%
Customer Support
13.5%
Loyalty
10.9%
Response Speed
9.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100
57/100
signal score
  • Built from a negative-review share of 47.0% across this company's analyzed reviews.
  • 17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating
5
51.7%
4
3.2%
3
2.5%
2
4.3%
1
38.3%

Based on 600 analyzed reviews. Sentiment is improving: 59.6% of reviews in the last three months were positive, compared with 42.7% in the three months before that.

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