BankFive

Finance & Insurance • United Stateswww.bankfive.com

Review data last updated August 14, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

+8.8 vs. last month4.70 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#77of 373

Top 21% · Top Tier

#1 (best)#373 (worst)

#75Peer

#76Peer

#77This company

#78Peer

#79Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 20% negative

78%

positive

Positive78%
Neutral1%
Negative20%

Sentiment Balance

Covering July 2026 — 45 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 16% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

34.7%

Product Quality

15.9%

Loyalty

15.3%

Response Speed

9.3%

Problem Resolution

7.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100

20/100

signal score

•Built from a negative-review share of 20.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

87.3%

4★

4.9%

3★

2.4%

2★

1.4%

1★

4.0%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 93.6% of reviews in the last three months were positive, compared with 95.5% in the three months before that.

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