Based on public reviews and response behavior.
100 reviews over 669 days (about 4.5 per month). Busiest month: 10% of reviews. Languages: en 100%.
Kids & Family average: score 69.3, rating 4.45 stars, reply rate 49.9%, over 105 ranked companies · benchmark 7 Oct 2026
Score
74.7
Industry average 69.3
5.4 above average
Rating
4.70
Industry average 4.45
0.25 above average
Reply rate
—
Industry average 49.9%
not measured
Among ranked Kids & Family companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 9% negative
Covering February 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 105 ranked companies in Kids & Family (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 11% of reviews against an industry average of 48%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 61 mentions with a sentiment score of 85.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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