Based on public reviews and response behavior.
100 reviews over 1,493 days (about 2 per month). Busiest month: 10% of reviews. Languages: en 100%.
Airlines & Aviation average: score 32.9, rating 2.12 stars, reply rate 7.2%, over 115 ranked companies · benchmark 16 Oct 2026
Score
59.4
Industry average 32.9
26.5 above average
Rating
3.81
Industry average 2.12
1.69 above average
Reply rate
—
Industry average 7.2%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 33% negative
Covering March 2023 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 115 ranked companies in Airlines & Aviation (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.208 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 59.4 places the company in the top quarter of about 120 ranked Airlines & Aviation companies (75th percentile: 38). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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