Based on public reviews and response behavior.
100 reviews over 3,113 days (about 1 per month). Busiest month: 54% of reviews — one month dominates this sample. Languages: en 98%, de 1%, it 1%.
Airlines & Aviation average: score 34.5, rating 2.26 stars, reply rate 10.3%, over 82 ranked companies · benchmark 4 Oct 2026
Score
62.4
Industry average 34.5
27.9 above average
Rating
4.53
Industry average 2.26
2.27 above average
Reply rate
—
Industry average 10.3%
not measured
Among ranked Airlines & Aviation companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 28% negative
Covering January 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 82 ranked companies in Airlines & Aviation (benchmark 4 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 62.4 places the company in the top quarter of about 80 ranked Airlines & Aviation companies (75th percentile: 41). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Customer Support" is the strongest recurring theme in the reviews: 47 mentions with a sentiment score of 76.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
