Customereye

AccommodationforStudents

Real Estate & Property • United Kingdomwww.accommodationforstudents.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
4.32 ★ average rating · 533 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#22of 92
Top 24% · Top Tier
#1 (best)#92 (worst)
#20Peer
#21Peer
#22This company
#23Peer
#24Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering November 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 509 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
20.8%
Onboarding
19.3%
Communication
13.7%
Product Quality
13.1%
Response Speed
12.9%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 1.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 36.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
63.8%
4
23.5%
3
2.6%
2
1.7%
1
8.4%

Based on 533 analyzed reviews. Sentiment is holding steady: 86.7% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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