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Software & Web Services • United Stateswpfixit.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

4.91 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#38of 363

Top 10% · Top Tier

#1 (best)#363 (worst)

#36Peer

#37Peer

#38This company

#39Peer

#40Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral1%
Negative20%

Sentiment Balance

Covering August 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Problem Resolution

23.1%

Response Speed

22.0%

Customer Support

16.0%

Loyalty

13.2%

Product Quality

9.9%

Most feedback concerns Problem Resolution.

The most common complaint theme is Delivery Shipping, making up 2.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 24.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

97.3%

4★

0.2%

3★

0.0%

2★

0.7%

1★

1.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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