Based on public reviews and response behavior.
57 reviews over 173 days (about 10 per month). Busiest month: 37% of reviews. Languages: en 100%.
Waste Management average: score 67.5, rating 4.50 stars, reply rate 47.8%, over 98 ranked companies · benchmark 16 Oct 2026
Score
75.6
Industry average 67.5
8.1 above average
Rating
4.44
Industry average 4.50
0.06 below average
Reply rate
—
Industry average 47.8%
not measured
Among ranked Waste Management companies
Only companies with enough recent, scoreable reviews are ranked.
77% of reviews positive, 21% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 57 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 98 ranked companies in Waste Management (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.106 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
"Customer Support" is the strongest recurring theme in the reviews: 38 mentions with a sentiment score of 78.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
