Based on public reviews and response behavior.
76 reviews over 2,473 days (about 0.9 per month). Busiest month: 17% of reviews. Languages: en 100%.
Waste Management average: score 67.5, rating 4.50 stars, reply rate 47.8%, over 98 ranked companies · benchmark 16 Oct 2026
Score
74.8
Industry average 67.5
7.3 above average
Rating
4.72
Industry average 4.50
0.22 above average
Reply rate
—
Industry average 47.8%
not measured
Among ranked Waste Management companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 17% negative
Covering March 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 76 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 98 ranked companies in Waste Management (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 30% of reviews against an industry average of 48%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 43 mentions with a sentiment score of 88.75/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
