Customereye

Vectone Mobile UK

Mobile & Telecom • United Kingdomvectonemobile.co.uk

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

44/100
−12.5 vs. last month3.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#79of 114
Top 69% · Mid Pack
#1 (best)#114 (worst)
#77Peer
#78Peer
#79This company
#80Peer
#81Peer

Overall Customer Sentiment

Mid Pack

67% of reviews positive, 32% negative

67%
positive
  • Positive67%
  • Neutral2%
  • Negative32%

Sentiment Balance

Covering March 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
37.1%
Problem Resolution
16.0%
Product Quality
12.1%
Communication
10.9%
Response Speed
9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Problem Resolution, making up 16.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH55/100
55/100
signal score
  • •Built from a negative-review share of 39.0% across this company's analyzed reviews.
  • •8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating
5★
66.3%
4★
3.2%
3★
1.0%
2★
1.3%
1★
28.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 4.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis