Based on public reviews and response behavior.
100 reviews over 2,018 days (about 1.5 per month). Busiest month: 8% of reviews. Languages: en 100%.
Vaping & Smoking Alternatives average: score 59.3, rating 4.37 stars, reply rate 30.2%, over 580 ranked companies · benchmark 8 Oct 2026
Score
61.2
Industry average 59.3
1.9 above average
Rating
4.23
Industry average 4.37
0.14 below average
Reply rate
—
Industry average 30.2%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
82% of reviews positive, 18% negative
Covering August 2022 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 580 ranked companies in Vaping & Smoking Alternatives (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.622). Review the worst months in the trend data to identify specific operational or product issues.
"Customer Support" is the strongest recurring theme in the reviews: 74 mentions with a sentiment score of 84.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
