Based on public reviews and response behavior.
100 reviews over 400 days (about 7.6 per month). Busiest month: 28% of reviews. Languages: en 96%, fr 4%.
Vaping & Smoking Alternatives average: score 59.3, rating 4.37 stars, reply rate 30.2%, over 580 ranked companies · benchmark 8 Oct 2026
Score
53.1
Industry average 59.3
6.2 below average
Rating
2.91
Industry average 4.37
1.46 below average
Reply rate
—
Industry average 30.2%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
38% of reviews positive, 60% negative
Covering September 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 580 ranked companies in Vaping & Smoking Alternatives (benchmark 8 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.125 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An average rating of 2.91 stars is 1.5 below the Vaping & Smoking Alternatives average of 4.4. The fastest route is the weakest topic below: it is where the one- and two-star reviews cluster.
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