US Automotive Protection Services

Finance & Insurance • United Statesusautomotiveprotectionservices.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

+1.3 vs. last month4.17 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#144of 373

Top 39% · Upper Half

#1 (best)#373 (worst)

#142Peer

#143Peer

#144This company

#145Peer

#146Peer

Overall Customer Sentiment

Above Average

66% of reviews positive, 32% negative

66%

positive

Positive66%
Neutral2%
Negative32%

Sentiment Balance

Covering October 2024 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 18% negative and 6% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

36.5%

Product Quality

12.9%

Onboarding

10.2%

Loyalty

8.9%

Communication

8.3%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 8.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100

57/100

signal score

•Built from a negative-review share of 46.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

71.8%

4★

7.8%

3★

2.3%

2★

1.5%

1★

16.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 84.7% of reviews in the last three months were positive, compared with 85.6% in the three months before that.

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