Based on public reviews and response behavior.
600 reviews over 62 days (about 295 per month). Busiest month: 47% of reviews.
Computers & Hardware average: score 58.0, rating 4.31 stars, reply rate 30.8%, over 263 ranked companies · benchmark 7 Oct 2026
Score
47.5
Industry average 58.0
10.5 below average
Rating
4.16
Industry average 4.31
0.15 below average
Reply rate
—
Industry average 30.8%
not measured
Among ranked Computers & Hardware companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 26% negative
Covering November 2024 — 283 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 28% negative and 2% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 263 ranked companies in Computers & Hardware (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.272 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 47.5 sits in the bottom quarter of about 250 ranked Computers & Hardware companies (25th percentile: 50, median: 56). The weakest topic and the reply rate are the two levers that move this score fastest.
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