Customereye

UnlockBase

Tech & Electronics • United Statesunlockbase.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

66/100
−13.3 vs. last month4.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#15of 127
Top 12% · Top Tier
#1 (best)#127 (worst)
#13Peer
#14Peer
#15This company
#16Peer
#17Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 19% negative

78%
positive
  • Positive78%
  • Neutral2%
  • Negative19%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.2%
Response Speed
16.7%
Communication
16.1%
Loyalty
11.9%
Product Quality
10.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • •Built from a negative-review share of 23.3% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
86.5%
4★
5.0%
3★
1.2%
2★
0.8%
1★
6.5%

Based on 600 analyzed reviews. Sentiment is slipping: 80.8% of reviews in the last three months were positive, compared with 90.9% in the three months before that.

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