University Living

Real Estate & Property • United Kingdomuniversityliving.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

+2.9 vs. last month4.53 ★ average rating · 605 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#12of 92

Top 13% · Top Tier

#1 (best)#92 (worst)

#10Peer

#11Peer

#12This company

#13Peer

#14Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 14% negative

85%

positive

Positive85%
Neutral1%
Negative14%

Sentiment Balance

Covering November 2024 — 39 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 601 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

33.8%

Product Quality

13.5%

Onboarding

13.3%

Loyalty

11.7%

Response Speed

8.3%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 5.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100

18/100

signal score

•Built from a negative-review share of 14.2% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

78.3%

4★

12.1%

3★

1.2%

2★

0.8%

1★

7.6%

Based on 605 analyzed reviews. Sentiment is holding steady: 87.8% of reviews in the last three months were positive, compared with 92.1% in the three months before that.

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