Based on public reviews and response behavior.
54 reviews over 884 days (about 1.9 per month). Busiest month: 13% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
70.3
Industry average 66.3
4.0 above average
Rating
4.46
Industry average 4.29
0.17 above average
Reply rate
—
Industry average 42.1%
not measured
Not ranked
no reviews in the last 12 months
82% of reviews positive, 17% negative
Covering December 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 54 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 11% of reviews against an industry average of 42%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 42 mentions with a sentiment score of 82.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
