Based on public reviews and response behavior.
408 days of reviews, with a sparse monthly review flow. Busiest month: 17% of reviews. Languages: en 100%.
Home Services average: score 70.2, rating 4.59 stars, reply rate 46.9%, over 1,381 ranked companies · benchmark 4 Nov 2026
Score
59.6
Industry average 70.2
10.6 below average
Rating
3.70
Industry average 4.59
0.89 below average
Reply rate
—
Industry average 46.9%
not measured
Among ranked Home Services companies
Only companies with enough recent, scoreable reviews are ranked.
68% of reviews positive, 30% negative
Covering August 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,381 ranked companies in Home Services (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.453 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.433). Review the worst months in the trend data to identify specific operational or product issues.
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