Trupanion

Finance & Insurance • United Statestrupanion.com

Review data last updated August 14, 2026.

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Based on public reviews and response behavior.

Overall Score

79/100

−5.1 vs. last month4.40 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#17of 373

Top 5% · Top Tier

#1 (best)#373 (worst)

#15Peer

#16Peer

#17This company

#18Peer

#19Peer

Overall Customer Sentiment

Category Leader

67% of reviews positive, 31% negative

67%

positive

Positive67%
Neutral3%
Negative31%

Sentiment Balance

Covering July 2026 — 140 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 33% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

17.8%

Customer Support

17.1%

Onboarding

14.0%

Loyalty

13.4%

Pricing

9.7%

Most feedback concerns Response Speed.

The most common complaint theme is Problem Resolution, making up 5.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 30.9% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

80.0%

4★

4.5%

3★

2.0%

2★

2.4%

1★

11.1%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 86.0% of reviews in the last three months were positive, compared with 87.3% in the three months before that.

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