Based on public reviews and response behavior.
412 days of reviews, with a steady monthly review flow. Busiest month: 14% of reviews. Languages: en 99%, unknown 1%.
Flight & Hotel Booking average: score 69.9, rating 4.45 stars, reply rate 46.6%, over 1,254 ranked companies · benchmark 4 Nov 2026
Score
75.9
Industry average 69.9
6.0 above average
Rating
4.90
Industry average 4.45
0.45 above average
Reply rate
—
Industry average 46.6%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
96% of reviews positive, 3% negative
Covering August 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,254 ranked companies in Flight & Hotel Booking (benchmark 4 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 47%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 113 mentions with a sentiment score of 91.45/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
Unlock the full report — $4.99
