Customereye

Trendia

Apparel & Fashion • United Statestrendia.co

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

40/100
3.38 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#300of 330
Top 91% · Bottom Tier
#1 (best)#330 (worst)
#298Peer
#299Peer
#300This company
#301Peer
#302Peer

Overall Customer Sentiment

Below Average

57% of reviews positive, 41% negative

57%
positive
  • Positive57%
  • Neutral2%
  • Negative41%

Sentiment Balance

Covering August 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.3%
Product Quality
21.4%
Loyalty
11.7%
Customer Support
11.0%
Pricing
10.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100
65/100
signal score
  • Built from a negative-review share of 42.0% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating
5
46.7%
4
11.5%
3
5.0%
2
7.2%
1
29.7%

Based on 600 analyzed reviews. Sentiment is slipping: 18.2% of reviews in the last three months were positive, compared with 24.0% in the three months before that.

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