Based on public reviews and response behavior.
996 reviews over 154 days (about 197 per month). Busiest month: 23% of reviews. Languages: en 82%, unknown 6%, es 6%.
Lending & Consumer Finance average: score 65.5, rating 4.43 stars, reply rate 49.6%, over 1,142 ranked companies · benchmark 6 Oct 2026
Score
56.8
Industry average 65.5
8.7 below average
Rating
3.70
Industry average 4.43
0.73 below average
Reply rate
—
Industry average 49.6%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
59% of reviews positive, 39% negative
Covering July 2026 — 115 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 61% of reviews in this period, with 34% negative and 5% neutral.
Based on 6 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 996 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,142 ranked companies in Lending & Consumer Finance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 1% of reviews against an industry average of 50%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 557 mentions with a sentiment score of 74.60/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
