Customereye

HFS Financial

Lending & Consumer Finance • United Stateshfsfinancial.net

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 54 days (about 56 per month). Busiest month: 66% of reviews — one month dominates this sample. Languages: en 94%, unknown 6%.

Overall Score

57/100
Short observation window (54 days)
+3.9 vs. last month4.50 ★ average rating · 100 reviews
57/100 from 100 reviews over 3 months, moderate confidence. trend not shown: window under six months. one month holds 66% of the reviews.

Lending & Consumer Finance average: score 65.5, rating 4.43 stars, reply rate 49.6%, over 1,142 ranked companies · benchmark 6 Oct 2026

Score

56.8

Industry average 65.5

8.7 below average

Rating

4.50

Industry average 4.43

0.07 above average

Reply rate

—

Industry average 49.6%

not measured

Competitive Performance Rank

Among ranked Lending & Consumer Finance companies

#799of 1142 ranked in Lending & Consumer Finance
Top 70% · Mid Pack
#1 (best)#1142 (worst)
#797Peer
#798Peer
#799This company
#800Peer
#801Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 21% negative

79%
positive
  • Positive79%
  • Neutral0%
  • Negative21%

Sentiment Balance

Covering August 2026 — 16 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

Onboarding
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Customer Support
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Response Speed
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Communication
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Pricing
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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