Rapid Finance

Lending & Consumer Finance • United Statesrapidfinance.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

+33.3 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#133of 275

Top 48% · Upper Half

#1 (best)#275 (worst)

#131Peer

#132Peer

#133This company

#134Peer

#135Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 10% negative

89%

positive

Positive89%
Neutral1%
Negative10%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.1%

Loyalty

16.5%

Product Quality

16.0%

Onboarding

15.7%

Response Speed

13.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW1/100

1/100

signal score

•Built from a negative-review share of 11.0% across this company's analyzed reviews.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

94.3%

4★

1.7%

3★

0.0%

2★

0.8%

1★

3.2%

Based on 600 analyzed reviews. Sentiment is improving: 95.2% of reviews in the last three months were positive, compared with 86.0% in the three months before that.

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