TNT UK

Shipping & Delivery • United Kingdomtnt.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

16/100

−9.1 vs. last month1.25 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Shipping & Delivery companies

#140of 143

Top 98% · Bottom Tier

#1 (best)#143 (worst)

#138Peer

#139Peer

#140This company

#141Peer

#142Peer

Overall Customer Sentiment

Below Average

16% of reviews positive, 84% negative

16%

positive

Positive16%
Neutral1%
Negative84%

Sentiment Balance

Covering November 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.8%

Customer Support

18.8%

Communication

13.9%

Response Speed

13.1%

Loyalty

9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH86/100

86/100

signal score

•Built from a negative-review share of 66.0% across this company's analyzed reviews.
•14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

4.8%

4★

1.3%

3★

0.5%

2★

0.7%

1★

92.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 2.6% of reviews in the last three months were positive, compared with 4.4% in the three months before that.

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