General Retail & Marketplaces • United Kingdomthisisthewant.com
Review data last updated .
Based on public reviews and response behavior.
600 reviews over 502 days (about 36 per month). Busiest month: 19% of reviews.
General Retail & Marketplaces average: score 61.8, rating 4.18 stars, reply rate 35.2%, over 2,520 ranked companies · benchmark 9 Oct 2026
Score
75.0
Industry average 61.8
13.2 above average
Rating
4.87
Industry average 4.18
0.69 above average
Reply rate
—
Industry average 35.2%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
96% of reviews positive, 4% negative
Covering April 2021 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,520 ranked companies in General Retail & Marketplaces (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 75.0 places the company in the top quarter of about 2,500 ranked General Retail & Marketplaces companies (75th percentile: 73). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Onboarding" is the strongest recurring theme in the reviews: 265 mentions with a sentiment score of 89.95/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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