This Is The Want

General Retail & Marketplaces • United Kingdomthisisthewant.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

75/100

+4.2 vs. last month4.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#6of 359

Top 2% · Top Tier

#1 (best)#359 (worst)

#4Peer

#5Peer

#6This company

#7Peer

#8Peer

Overall Customer Sentiment

Category Leader

96% of reviews positive, 4% negative

96%

positive

Positive96%
Neutral0%
Negative4%

Sentiment Balance

Covering April 2021 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 595 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2021.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

24.9%

Product Quality

23.9%

Loyalty

11.1%

Pricing

10.2%

Customer Support

9.0%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100

19/100

signal score

•Built from a negative-review share of 18.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

91.8%

4★

5.7%

3★

1.2%

2★

0.2%

1★

1.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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