The Wine Flyer

Food & Beverage • United Kingdomthewineflyer.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

+8.5 vs. last month4.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#62of 551

Top 11% · Top Tier

#1 (best)#551 (worst)

#60Peer

#61Peer

#62This company

#63Peer

#64Peer

Overall Customer Sentiment

Category Leader

84% of reviews positive, 15% negative

84%

positive

Positive84%
Neutral2%
Negative15%

Sentiment Balance

Covering December 2024 — 36 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 6% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.8%

Product Quality

19.6%

Customer Support

15.6%

Response Speed

14.9%

Loyalty

6.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 29.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

89.5%

4★

6.2%

3★

1.3%

2★

1.5%

1★

1.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.1% of reviews in the last three months were positive, compared with 95.7% in the three months before that.

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