The Talented Trader

Lending & Consumer Finance • United Kingdomthetalentedtrader.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−25.0 vs. last month4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#171of 275

Top 62% · Mid Pack

#1 (best)#275 (worst)

#169Peer

#170Peer

#171This company

#172Peer

#173Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 15% negative

83%

positive

Positive83%
Neutral1%
Negative15%

Sentiment Balance

Covering November 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

30.9%

Response Speed

19.6%

Product Quality

18.1%

Loyalty

12.8%

Pricing

4.8%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 4.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 19.0% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

85.7%

4★

1.0%

3★

0.7%

2★

0.0%

1★

12.7%

Based on 600 analyzed reviews. Sentiment is slipping: 82.7% of reviews in the last three months were positive, compared with 89.1% in the three months before that.

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