Based on public reviews and response behavior.
571 reviews over 2,122 days (about 8.2 per month). Busiest month: 7% of reviews.
Lending & Consumer Finance average: score 65.5, rating 4.43 stars, reply rate 49.6%, over 1,142 ranked companies · benchmark 6 Oct 2026
Score
52.5
Industry average 65.5
13.0 below average
Rating
3.27
Industry average 4.43
1.16 below average
Reply rate
—
Industry average 49.6%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
52% of reviews positive, 46% negative
Covering October 2024 — 24 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Share of theme mentions
Themes extracted from 571 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,142 ranked companies in Lending & Consumer Finance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around value for money scores -0.146 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 52.5 sits in the bottom quarter of about 1,100 ranked Lending & Consumer Finance companies (25th percentile: 55, median: 66). The weakest topic and the reply rate are the two levers that move this score fastest.
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