CoinPayments Wallet

Lending & Consumer Finance • Canadacoinpayments.net

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−16.7 vs. last month3.27 ★ average rating · 571 reviews

Competitive Performance Rank

Among fully-analyzed Lending & Consumer Finance companies

#172of 275

Top 63% · Mid Pack

#1 (best)#275 (worst)

#170Peer

#171Peer

#172This company

#173Peer

#174Peer

Overall Customer Sentiment

Mid Pack

52% of reviews positive, 46% negative

52%

positive

Positive52%
Neutral2%
Negative46%

Sentiment Balance

Covering October 2024 — 24 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 553 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.3%

Pricing

13.9%

Response Speed

11.7%

Loyalty

10.6%

Communication

10.3%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 13.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 50.3% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

52.0%

4★

4.2%

3★

2.3%

2★

1.4%

1★

40.1%

Based on 571 analyzed reviews. Sentiment is holding steady: 75.3% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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