Based on public reviews and response behavior.
600 reviews over 151 days (about 121 per month). Busiest month: 31% of reviews.
Lending & Consumer Finance average: score 65.5, rating 4.43 stars, reply rate 49.6%, over 1,142 ranked companies · benchmark 6 Oct 2026
Score
52.4
Industry average 65.5
13.1 below average
Rating
4.78
Industry average 4.43
0.35 above average
Reply rate
—
Industry average 49.6%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 16% negative
Covering October 2024 — 92 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 14% negative and 1% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,142 ranked companies in Lending & Consumer Finance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.150 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.144). Review the worst months in the trend data to identify specific operational or product issues.
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