Customereye

The Skills Network

Schools & Academic Education • United Kingdomtheskillsnetwork.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

70/100
+12.8 vs. last month4.42 ★ average rating · 48 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#34of 203
Top 17% · Top Tier
#1 (best)#203 (worst)
#32Peer
#33Peer
#34This company
#35Peer
#36Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 21% negative

79%
positive
  • Positive79%
  • Neutral0%
  • Negative21%

Sentiment Balance

Covering May 2019 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 42 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2019.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.4%
Loyalty
18.5%
Product Quality
14.3%
Pricing
10.1%
Onboarding
8.4%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 7.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100
11/100
signal score
  • Built from a negative-review share of 20.8% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
72.9%
4
16.7%
3
0.0%
2
0.0%
1
10.4%

Based on 48 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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