Customereye

The Lanyard Shop

Printing & Signage • United Kingdomthelanyardshop.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

54/100
−13.6 vs. last month4.79 ★ average rating · 594 reviews

Competitive Performance Rank

Among fully-analyzed Printing & Signage companies

#166of 232
Top 72% · Mid Pack
#1 (best)#232 (worst)
#164Peer
#165Peer
#166This company
#167Peer
#168Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 13% negative

85%
positive
  • Positive85%
  • Neutral2%
  • Negative13%

Sentiment Balance

Covering December 2024 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.8%
Product Quality
18.9%
Response Speed
17.9%
Customer Support
13.8%
Loyalty
8.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • •Built from a negative-review share of 29.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
92.1%
4★
2.9%
3★
0.8%
2★
0.8%
1★
3.4%

Based on 594 analyzed reviews. Sentiment is holding steady: 97.3% of reviews in the last three months were positive, compared with 95.8% in the three months before that.

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