Based on public reviews and response behavior.
100 reviews over 1,918 days (about 1.6 per month). Busiest month: 51% of reviews — one month dominates this sample. Languages: en 100%.
Vaping & Smoking Alternatives average: score 59.3, rating 4.37 stars, reply rate 30.1%, over 583 ranked companies · benchmark 9 Oct 2026
Score
47.4
Industry average 59.3
11.9 below average
Rating
3.97
Industry average 4.37
0.40 below average
Reply rate
—
Industry average 30.1%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 34% negative
Covering August 2021 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 583 ranked companies in Vaping & Smoking Alternatives (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.218). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 47.4 sits in the bottom quarter of about 600 ranked Vaping & Smoking Alternatives companies (25th percentile: 51, median: 57). The weakest topic and the reply rate are the two levers that move this score fastest.
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