Vape Mood

Vaping & Smoking Alternatives • United Statesvapemood.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−13.3 vs. last month4.18 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#158of 173

Top 91% · Bottom Tier

#1 (best)#173 (worst)

#156Peer

#157Peer

#158This company

#159Peer

#160Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 27% negative

71%

positive

Positive71%
Neutral2%
Negative27%

Sentiment Balance

Covering January 2021 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.4%

Product Quality

16.9%

Response Speed

16.8%

Pricing

11.1%

Loyalty

9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 4.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 38.0% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

69.7%

4★

9.3%

3★

4.2%

2★

3.5%

1★

13.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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