Based on public reviews and response behavior.
Among fully-analyzed Lending & Consumer Finance companies
79% of reviews positive, 19% negative
Covering July 2024 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.
Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is improving: 92.9% of reviews in the last three months were positive, compared with 84.2% in the three months before that.
