Surex

Finance & Insurance • Canadasurex.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

4.63 ★ average rating · 614 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#235of 373

Top 63% · Mid Pack

#1 (best)#373 (worst)

#233Peer

#234Peer

#235This company

#236Peer

#237Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 15% negative

83%

positive

Positive83%
Neutral2%
Negative15%

Sentiment Balance

Covering March 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 611 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.5%

Product Quality

15.6%

Loyalty

13.2%

Response Speed

12.7%

Onboarding

9.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 15.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

86.8%

4★

3.9%

3★

1.5%

2★

1.1%

1★

6.7%

Based on 614 analyzed reviews. Sentiment is slipping: 14.3% of reviews in the last three months were positive, compared with 85.4% in the three months before that.

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