SupportNex

Tech & Electronics • Canadasupportnex.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−7.0 vs. last month4.70 ★ average rating · 311 reviews

Competitive Performance Rank

Among fully-analyzed Tech & Electronics companies

#106of 127

Top 83% · Bottom Tier

#1 (best)#127 (worst)

#104Peer

#105Peer

#106This company

#107Peer

#108Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 35% negative

63%

positive

Positive63%
Neutral2%
Negative35%

Sentiment Balance

Covering October 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 309 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

31.1%

Problem Resolution

20.1%

Product Quality

13.1%

Response Speed

12.3%

Loyalty

8.7%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 3.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100

60/100

signal score

•Built from a negative-review share of 45.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

80.1%

4★

14.1%

3★

2.9%

2★

1.3%

1★

1.6%

Based on 311 analyzed reviews. Sentiment is slipping: 94.6% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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